Hotel front desk clerk
Job details
Location: Microtel Inn and Suites Blackfalds, 6021 Parkwood Road, Blackfalds, ABT0M 0J0
Salary: $17.00 hourly / 35 to 44 hours per Week
Terms of employment: Permanent employment/ Full time (Day, Early Morning, Evening, Night, Weekend)
Start date: Starts as soon as possible
Vacancies: 1 vacancy
Overview
Languages: English
Education: Secondary (high) school graduation certificate
Experience: Experience an asset
Work setting: Hotel, motel, resort
Responsibilities
Tasks: Register arriving guests and assign rooms; Process group arrivals and departures; Take, cancel and change room reservations; Provide information on hotel facilities and services; Provide general information about points of interest in the area; Investigate and resolve complaints and claims; Exchange foreign currency; Process guests’ departures, calculate charges and receive payments; Balance cash and complete balance sheets, cash reports and related forms; Maintain an inventory of vacancies, reservations and room assignments; Follow emergency and safety procedures; Clerical duties (i.e. faxing, filing, photocopying); Answer telephone and relay telephone calls and messages; Assist clients/guests with special needs; Handle wake-up calls; Perform light housekeeping and cleaning duties; Provide customer service
Experience and specialization
Computer and technology knowledge: Multi-line switchboard; Word processing software; Computerized bookkeeping system; Central reservation system (CRS); Spreadsheet; Internet
Additional information
Work conditions and physical capabilities: Attention to detail; Fast-paced environment; Standing for extended periods
Personal suitability: Client focus; Dependability; Efficient interpersonal skills; Excellent oral communication; Flexibility; Judgement; Organized; Reliability; Team player
How to apply
By email: microtelinn.career@gmail.com
By mail
Microtel Inn and Suites Blackfalds
6021 Parkwood Road, Blackfalds, AB, T0M 0J0
