Establish and implement policies and procedures
Assign, co-ordinate and review projects and programs
Answer telephone and relay telephone calls and messages
Oversee the analysis of employee data and information
Answer electronic enquiries
Compile data, statistics and other information
Advise senior management
Respond to employee questions and complaints
Order office supplies and maintain inventory
Negotiate collective agreements on behalf of employers or workers
Organize and administer staff consultation and grievance procedures
Plan, organize, direct, control and evaluate daily operations
Greet people and direct them to contacts or service areas
Set up and maintain manual and computerized information filing systems
Type and proofread correspondence, forms and other documents
Perform data entry
Provide customer service
Perform basic bookkeeping tasks