Plan and control budget and expenditures
Establish and implement policies and procedures
Answer telephone and relay telephone calls and messages
Answer electronic enquiries
Compile data, statistics and other information
Oversee the preparation of reports
Advise senior management
Respond to employee questions and complaints
Order office supplies and maintain inventory
Negotiate collective agreements on behalf of employers or workers
Plan, organize, direct, control and evaluate daily operations
Greet people and direct them to contacts or service areas
Set up and maintain manual and computerized information filing systems
Perform data entry
Provide customer service
Work with the marketing department to understand and communicate marketing messages to the field
Maintain and manage digital database
Perform basic bookkeeping tasks
Consult with clients after sale to provide ongoing support